Documents » consultations on customer relationship management for electronics.
Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: Consumer
electronics companies of any size must deliver superior
customer service, optimize performance, and design agile supply networks. When using business software to deal with these challenges, growing
electronics companies face the same issues as larger companies, but also have concerns about cost and implementation speed. Learn how a new class of scalable solutions can meet the needs of
electronics manufacturers.
PubDate: 4/4/2008 4:54:00 PM
Abstract: Electronics manufacturing is one of the most complex manufacturing processes. Special software functionality is required to manage information throughout the supply chain, collaborate with subcontractors, and minimize development time. Learn about product lifecycle management (PLM) and product data management (PDM) solutions that provide the right data management functionality for electronics manufacturers.
Abstract: The new focus for business leaders is customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the customer contact center, as it plays a pinnacle role in branding, corporate image, and customer lifetime value. Adopting a customer-centric culture has a direct impact on corporate financial viability.
Abstract: High-tech and electronics, chemical, and oil and gas industries each have their fair share of regulatory requirements to meet, and an increasing number include environmental directives. Enterprise applications designed to meet their distinct needs should help pave the way to compliance.
Abstract: To continue to grow and provide better value to its customers, PICO Electronics required a comprehensive system to track and control its large and fluid inventory—and handle a tremendous number of daily orders. It also needed solid insight into procurement processes in order to fill customer orders on time. Find out how PICO’s management finally got what it was looking for—on time and on budget.
Abstract: In 1999, Qualitel Corporation, an electronics manufacturer, earned $2.85 million (USD) in revenue. Just one year later, after implementing a new business model and the Intuitive enterprise resource planning (ERP) system, Qualitel's revenue exploded 471 percent to $12.89 million (USD). By modernizing its operations, Qualitel decreased lead times and increased on-time delivery from 30 to 90 percent.
Abstract: As a contract manufacturer, Western Electronics makes assemblies for its customers. This translates into a huge volume of data being exchanged—and an exponentially greater number of engineering changes to manage. The company was challenged to take control over its processes—especially bill of materials (BOM) management—and lead its customers into following best practices. With its new change management solution, the company is confident it has an accurate history and the latest revisions.
Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”
Abstract: The European Union’s WEEE Directive requires electronics manufacturers of member states to manage and pay for electrical and electronics waste recycling. Yet some prospective business service providers are waiting for the legislation and market to mature before offering their solutions.
Abstract: DNA Group, Inc. is the North American distributor for Defond Manufacturing Limited, Inc, a major supplier of switches and electronics to the appliance, marine, transportation, power tools, white goods, lawn & garden, and consumer electronics industries. DNA Group serves the global marketplace by emphasizing responsiveness and the ability to focus on the needs of each individual customer and project.
Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).
Abstract: It’s never been more important to create and sustain mutually valuable customer relationships. How can your company improve execution of customer-centric business management and drive total customer value? Learn about four best practices for better customer experience management, including building genuine relationships through collaboration. Explore the next frontier in achieving genuine customer relationships.
Abstract: With increased competition from a growing spectrum of alternative investments, evolving regulatory demands, and rising client expectations, asset managers face an onslaught of challenges in an already complex business. Discover how customer relationship management (CRM) software can help mutual fund wholesalers and institutional asset managers address these core industry challenges and foster better relationships.
Abstract: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.
Abstract: Customer service means being aware of needs, problems, and fears. Studies have shown that the cost of acquiring a customer is seven to ten times that of retaining a current customer. And according to The Harvard School of Business, even a 5 percent improvement in customer retention can boost profits up to 85 percent. How do companies retain a loyal and consistent customer base? They listen, learn, and adapt—find out more.
Abstract: As one-to-one marketing begins to permeate mainstream business practices, organizations in highly competitive markets struggle to gain an advantage. Thus, as part of an ongoing effort to differentiate products and services, best-in-breed organizations are now using a tool called “customer lifetime value,” a metric that projects a customer’s value over the entire span of that customer s relationship with a company.
Abstract: The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.