Documents » consultations on customer relationship management for high tech components.
Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...
Abstract: The new focus for business leaders is
customer advocacy, soon to become the most important strategic initiative for cutting-edge, forward-thinking companies. A crucial department in the company is thus the
customer contact center, as it plays a pinnacle role in branding, corporate image, and
customer lifetime value. Adopting a
customer-centric culture has a direct impact on corporate financial viability.
PubDate: 6/7/2006 11:56:00 AM
Abstract: In marketing, customer lifetime value (CLV) is the present value of the future cash flows attributed to a customer relationship. Using CLV as a metric tends to place a greater emphasis on customer service and long-term customer satisfaction than on short-term sales. Find out how to calculate CLV and why assigning customers a potential total monetary figure can be a useful metric when evaluating customer acquisition cost.
Abstract: New power and cooling technology allows for a simple and rapid deployment of self-contained high-density zones within an existing or new low-density data center. The independence of these high-density zones allows for reliable high-density equipment operation without a negative impact on existing power and cooling infrastructure—and with more electrical efficiency than conventional designs. Learn more now.
Abstract: IBM's four-CPU servers, the Netfinity 5500 M20 and 7000 M10, yield top notch web-focused benchmark figures, but also very high price/performance figures for mainstream applications.
Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.
Abstract: While many monitoring frameworks support commercial applications and application infrastructures, very few offer organizations the capacity to manage the custom application components that are inevitably a part of their infrastructure. But as these applications tend to be the most critical components of the target infrastructure, a framework that cannot provide insight into these ultra-critical components is offering severely limited value.
Abstract: BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high tech manufacturers may be noting.
Abstract: High-tech and electronics, chemical, and oil and gas industries each have their fair share of regulatory requirements to meet, and an increasing number include environmental directives. Enterprise applications designed to meet their distinct needs should help pave the way to compliance.
Abstract: To ensure a positive customer experience, companies must first learn what their customer values, and then determine how they are measuring up to those values. Obtaining and taking action on customer feedback is what customer experience management is all about.
Abstract: Bus-Tech has announced the EnterpriseExpress Adapter for DB2 Access. The product is a PCI-compliant ESCON adapter using IBM's Multipath Channel+ (MPC+) protocol to provide the highest possible throughput between Windows NT applications and DB2 Universal Database for OS/390 using IBM's DB2 Connect.
Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”
Abstract: People—that is, talent—are at the heart of any strategy to master the business challenges of high-tech companies. For best results, human resources (HR) organizations must transform from taking the role of service provider to that of strategic business partner. Find out about the four imperatives a successful HR organization must address in order to develop a competitive HR strategy and win the war for talent.
Abstract: Supply chain operations play a vital role in the success of any consumer or high-tech original equipment manufacturer (OEM). But some companies consistently outperform in the field. Find out how these companies are making their supply chains more effective and efficient by supporting sophisticated business processes with technologies like integrated enterprise resource planning (ERP) systems and demand management software.
Abstract: To maintain a leadership position in the high-tech complex equipment industry, electronic equipment manufacturers need reliable solutions to improve order accuracy, optimize fulfillment, and increase revenue for value-added services. Does your solution quickly commercialize new technology, integrate software with systems, and differentiate those systems with value-added services? Find out about what you might be missing.
Abstract: High tech is the most brutally competitive of any manufacturing sector—which is why complacency can mean death for your company. How to secure lasting advantage without letting technology constrain your business processes? And how to prevail despite your partners’ legacy applications, the IT landscape of your recently acquired company, or the heterogeneous mix of your own IT landscape?
Abstract: When a global high tech manufacturer of desktop and portable PCs sought to reduce their inbound supply chain lead-time and costs, they came to Optum for help improving their visibility to, and coordination with, inbound suppliers, and contract manufacturers. Learn how it integrated partners and its system into the supply chain to achieve its competitive advantage.
Abstract: Read how NOW Solutions and its customers have benefited from thirteen years of feedback from Teledyne Brown Engineering, a major contributor to America's most significant space, defense, environmental and homeland security programs. As one of our consultants puts it, 'They're not afraid to push the system.'
Abstract: This white paper introduces customer self-service and how using Surado Web Self-Service can increase customer satisfaction, reduce costs, and increase return on investments (ROI). The key is to understand your customer, your products and services, and the tools available to deliver service to maximize customer satisfaction and reduce customer service costs. This paper will discuss the various self-service options available, how to utilize best practices, delivery technology and how customer self-service is tied to the 'big picture' of customer relationship management (CRM).
Abstract: It’s never been more important to create and sustain mutually valuable customer relationships. How can your company improve execution of customer-centric business management and drive total customer value? Learn about four best practices for better customer experience management, including building genuine relationships through collaboration. Explore the next frontier in achieving genuine customer relationships.