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Abstract:
C.R.M. itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and meaning for most of the common CRM phraseology. Here, in alphabetical order, is the Lexicon of CRM. (...)
Excerpt related to
crm article for high tech components:
CRM itself is an acronym, standing for Customer Relationship Management. This is part one of three-part article to provide
explanation and mea...
Published:
2001-10-12
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Excerpt related to
crm article for high tech components:
... management (SCM), customer relationship management (CRM), and e ...
thriving too (see my recent article), would you ... Pacific to automotive and high
tech companies in ...
Published:
2011-03-14
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Abstract:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy used to implement it. Moreover, murky definitions and objectives have caused varying degrees of success
and failure to emerge from the same initiative. Clearly de (...)
Excerpt related to
crm article for high tech components:
Customer relationship management is a sophisticated set of customer-facing tools; however, its technology has outpaced the
management strategy use...
Published:
2004-10-21
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Abstract:
PeopleSoft manufacturing customers and J.D. Edwards customers in service industries should assess the vendor's product plans
given these customers might benefit if PeopleSoft shares functions between the product sets. (...)
Excerpt related to
crm article for high tech components:
... This article analyzes whether an array of ... considering in HR, financial,
CRM, professional and ... sector, insurance, higher education, high-tech
and electronics ...
Published:
2004-01-28
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Abstract:
PeopleSoft manufacturing customers and J.D. Edwards customers in service industries should assess the vendor's product plans
given these customers might benefit if PeopleSoft shares functions between the product sets. (...)
Excerpt related to
crm article for high tech components:
... This article analyzes whether an array of ... considering in HR, financial,
CRM, professional and ... sector, insurance, higher education, high-tech
and electronics ...
Published:
2004-01-28
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Abstract:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader in the CRM space that was bringing in $250 million in revenues annually. Now, in July of 2001, with
Nortel expecting losses in the order of US$19.2 billion, Cl (...)
Excerpt related to
crm article for high tech components:
Back in 1999, when Nortel was on a buying spree and reeling in record profits, it plunked down US$2.1 billion dollars for
Clarify Inc., a leader i...
Published:
2001-07-26
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
crm article for high tech components:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
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Excerpt related to
crm article for high tech components:
... see TEC’s 2007 article entitled “The ... many ERP, customer relationship
management (CRM), PLM, and e ... Manufacturing, Telecom, Insurance, High-Tech,
Life Sciences ...
Published:
2010-11-17
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Excerpt related to
crm article for high tech components:
... Look for an article with my impressions on ... The high-tech
(hardware and software) and communications ... with customer relationship management (CRM)
vendors such as ...
Published:
2011-08-03
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Abstract:
J.D. Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its
direct competitors’ upbeat postures. During this year's FOCUS conference for its QUEST User Group, J.D. Edwards demonstrated
somewhat more galvanized strategy than the one it initi (...)
Excerpt related to
crm article for high tech components:
JD Edwards has been trying hard to reverse a continuing decline of license revenue, which is in a sharp contrast to its direct
competitors’ upbe...
Published:
2001-07-03
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Abstract:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should
be used. A point-based system, self-assessment model that emphasizes senior management leadership and the need to create a
culture consistent with CRM can lead to a deployment strategy (...)
Excerpt related to
crm article for high tech components:
To maximize the return on investment of a customer relationship management system, a new CRM best practices model should be
used. A point-based sy...
Published:
2004-10-22
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Excerpt related to
crm article for high tech components:
... The article paid special attention to the following ... PTC’s high-tech
and medical device customers should ... and cost analysis of products and their components.
...
Published:
2011-05-11
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Abstract:
Technology Evaluation Centers (TEC) Principal Analyst P.J. Jakovljevic rediscovers Cincom Acquire and lets its product management
and product marketing team have its say. Cincom executives lay out some facts, and Technology Evaluation Centers (TEC) Principal
Analyst P.J. Jakovljevic discovers that Cincom (...)
Excerpt related to
crm article for high tech components:
Technology Evaluation Centers (TEC) Principal Analyst PJ Jakovljevic rediscovers Cincom Acquire and lets its product management
and product marke...
Published:
2011-09-08
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Excerpt related to
crm article for high tech components:
... service optimization to enhance value of their CRM installations; ...
In his 2007 guest article in Field Technologies ... One high-tech
company has a control-center (a ...
Published:
2010-03-16
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Abstract:
The product development life cycle - innovate, conceptualize, plan, design, procure, produce, deliver, service, and retire
- naturally includes multiple people, operating in multiple departments, and typically from multiple companies, each with
locations in multiple countries around the world. Solving in (...)
Excerpt related to
crm article for high tech components:
The product development life cycle - innovate, conceptualize, plan, design, procure, produce, deliver, service, and retire
- naturally includes mu...
Published:
2003-10-09
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Excerpt related to
crm article for high tech components:
... In the high-tech sector, including consumer electronics, the MAPE is
... action impacts other demand of high value? ... 2011: see TEC’s related
article. Share This. ...
Published:
2011-11-01
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Abstract:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP system developer J.D. Edwards this summer, and most recently demand flow and lean manufacturing software
solution from JCIT, might indicate some deep though (...)
Excerpt related to
crm article for high tech components:
Even before the mega merger, PeopleSoft had already set it sights on a bigger manufacturing presence. PeopleSoft’s acquisition
of mid-to-large ERP...
Published:
2004-01-27
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
crm article for high tech components:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
RedPrairie's solution for the first time enables both private & third party logistic providers (3PLs) to meet the needs of
multiple vertical industries within a single WMS solution (...)
Excerpt related to
crm article for high tech components:
RedPrairie's solution for the first time enables both private & third party logistic providers (3PLs) to meet the
needs of multiple vertical indus...
Published:
2003-01-09
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Abstract:
In anatomic terms, J.D. Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, chords and cartilages. (...)
Excerpt related to
crm article for high tech components:
In anatomic terms, JD Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, cho...
Published:
2002-01-16