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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
... Find out how integrating business processes and customer relationship
management (CRM) data can help you deliver new service offerings and improve the customer
...
Published:
2010-03-11
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Abstract:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still continues to differentiate its value proposition despite its smaller stature and quieter nature compared
to most of its adversaries. Most recently, it would be (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still ...
Published:
2004-08-11
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Abstract:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC) reach revenues of $1 billion (USD) by 2008. However, more impressive is this may make PTC an innovator in
product lifecycle management. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC)...
Published:
2005-11-18
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Abstract:
Coordinating Outsourced Manufacturing: a Win-Win Proposition for OEMs and CMs. Download Free Report on Outsourced Manufacturing
for OEMs and CMs Managing the demands of constant change is one of the biggest challenges facing the electronics manufacturing
services (EMS) industry today. Collaboration betwee (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
... management in manufacturing and demand management." Source: Kinaxis.
... way that enables them to meet customer needs ... As the relationship
between OEMs and CMs evolves ...
Published:
2010-03-11
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptable support and service from their providers within these new arrangements. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptab...
Published:
2004-02-18
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Abstract:
In anatomic terms, J.D. Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, chords and cartilages. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
In anatomic terms, JD Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, cho...
Published:
2002-01-16
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
There is a wide range of new 'e-gistics' players emerging to address today’s transportation and logistics challenges, and
different solutions will be appropriate for different kinds of situations. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
There is a wide range of new 'e-gistics' players emerging to address today’s transportation and logistics challenges,
and different solutions will...
Published:
2002-11-16
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Abstract:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a result,
it has maintained a presence among the top 10 manufacturing ERP vendors in several markets. One cannot help feeling that Glovia's
knowledge of its target market has always been d (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a
result, it has maintained a...
Published:
2004-01-23
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Abstract:
Success start with engineering change management 2.0:better business decisions from intelligent change management.Read our
free whitepapers! Traditionally, change management in product development and engineering has been viewed as a way to control
cost and improve efficiencies. But companies are becoming (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
Success start with engineering change management 2.0:better business decisions from intelligent change management.Read our
free whitepapers! Tradit...
Published:
2010-03-11
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Abstract:
Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B
e-commerce for the global enterprises, pragmatically responding first to business globalization with the current multi-national
capabilities of the former glovia.hub product. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B
e-commerce for the global...
Published:
2004-01-22
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Abstract:
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any
retailer to electronically integrate with its suppliers, regardless of the idiosyncratic systems and capabilities that might
exist among them. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
By providing a single plug-and-play connection to multiple trading partners, CommerceHub strives to enable basically any retailer
to electronicall...
Published:
2006-08-28
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Abstract:
In its major comeback attempt J.D. Edwards has been playing the card of system openness and interconnectivity, some of the
key principles of the Internet economy. On October 2, the usually laid back vendor hosted a glitzy show in New York City for
the official launch of the highly publicized Xe version o (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
In its major comeback attempt JD Edwards has been playing the card of system openness and interconnectivity, some of the key
principles of the I...
Published:
2000-10-19
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Abstract:
On August 23, J.D. Edwards reported financial results for the third quarter ended July 31, 2000. Despite notable license
fee revenue growth of 56% over the same period last year, the net loss for the Q3 2000 was a hefty $22.6 million. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
On August 23, JD Edwards reported financial results for the third quarter ended July 31, 2000. Despite notable license fee
revenue growth of 56%...
Published:
2000-09-27
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Abstract:
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce.
However, despite a good complementary fit, enlarged customer base, and improved cross-selling opportunity (especially to existing
customers in the retail sector), some challenges will (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce.
However, despite a good ...
Published:
2004-03-09
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Abstract:
With the acquisition of HAHT, GXS is making a play to build out its complementary software offerings--in particular, its
product information management (PIM) and data synchronization tools. (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
With the acquisition of HAHT, GXS is making a play to build out its complementary software offerings--in particular, its product
information manag...
Published:
2004-03-12
-
Abstract:
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce.
However, despite a good complementary fit, enlarged customer base, and improved cross-selling opportunity (especially to existing
customers in the retail sector), some challenges will (...)
Excerpt related to
customer relationship management analyzing for electronics and high tech components:
GXS, a business to business e-commerce pioneer, announced its acquisition of channel management specialist HAHT Commerce.
However, despite a good ...
Published:
2004-03-09
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