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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
Everything you always wanted to know about Contract Manufacturer, Clearly and simply explained.Read our free whitepaper! As
a contract manufacturer, Western Electronics makes assemblies for its customers. This translates into a huge volume of data
being exchanged—and an exponentially greater number (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Everything you always wanted to know about Contract Manufacturer, Clearly and simply explained.Read our free whitepaper! As
a contract manufacturer...
Published:
2010-03-11
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Abstract:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applications (i.e. SCM and CRM), J.D. Edwards may start looking forward to the future with its new winning attitude. (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applic...
Published:
2002-10-02
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
... Find out how integrating business processes and customer relationship
management (CRM) data can help you deliver new service offerings and improve the customer
...
Published:
2010-03-11
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Abstract:
To help fashion players achieve the most out of adopting PLM methodology and systems while respecting the uniqueness of fashion
products and business processes, the article introduces a two-layer model to facilitate the process of selecting a fashion
PLM solution. (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
... minimize customization in PLM implementation, many fashion ... WBS),
task and resource management, and project ... well as product-related components
of environmental ...
Published:
2009-10-05
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Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
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Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
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Abstract:
When Edge Products’ new management team saw that the company’s manual engineering processes were not conducive to its constantly
changing product design environment, they immediately sought to improve change and part control processes. Learn how a new
product lifecycle management (PLM) solution helpe (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
... Source: Omnify Software. Document Type: Case Study Description: When Edge Products’ new management
team saw that the company’s manual engineering processes ...
Published:
2010-04-19
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Abstract:
Astronics Advanced Electronic Systems was having problems with its product development processes. The company’s home-grown
system of Windows folders, Excel files, and Access databases was causing data inconsistencies that led to costly rework. Learn
how Astronics chose a product lifecycle management (P (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
... Learn how Astronics chose a product lifecycle management (PLM) solution that eliminated
data inconsistencies, streamlined communication, and helped save the ...
Published:
2010-04-19
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Abstract:
In PeopleSoft’s case, the fact remains that it is still the best-attuned offering (in terms of pricing, vertical extensions,
customizability, professional service approach, etc.) to the needs of large, service-oriented enterprises, or for ‘greenfield’
sites. However, to put things in the right pers (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
In PeopleSoft’s case, the fact remains that it is still the best-attuned offering (in terms of pricing, vertical extensions,
customizability, prof...
Published:
2002-06-24
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Abstract:
The word “green” these days is everywhere—especially in business. However, it’s difficult to know whether the environmental
concerns of these businesses are sincere. Are their so-called “green practices” truly focused on the protection of the environment,
or are they a profit-driven marketing (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
... lack of awareness, negative perceptions, high costs, and ... involve
personnel in the implementation process of green ... define a crisis management
plan (if necessary ...
Published:
2009-03-30
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Abstract:
Get optimum efficency and productivity cocnerning PLM-enabled collaboration. Read our free whitepaper! Many of today’s product
lifecycle management (PLM)-enabling technologies allow complex information to be shared by dispersed teams of people. Product
data management (PDM) technology is used to organiz (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Get optimum efficency and productivity cocnerning PLM-enabled collaboration. Read our free whitepaper! Many of today’s product
lifecycle management...
Published:
2010-03-11
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Abstract:
PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has unveiled a number of new, possibly
revolutionary enterprise applications that it hopes will help it end a protracted dry season and put it back on the ERP top
chart. The company has invested two years and over a half (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has unveiled a number of new, possibly
revolutionary enterpris...
Published:
2000-09-07
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Abstract:
Now that PeopleSoft has a pure Internet platform, a new set of products and a new assertive attitude, it faces strong retaliatory
actions from the competition. Can it achieve number two in the ERP space? (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Now that PeopleSoft has a pure Internet platform, a new set of products and a new assertive attitude, it faces strong retaliatory
actions from the...
Published:
2001-06-07
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Abstract:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Papers In Relation To Best Practices in CRM Performance Management. Many frustrated executives find that despite
the fortune spent on managing servers, networks, an (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Best Practices in Siebel CRM Performance Management: Monitor, Measure, and Manage the End-user Experience. Download Technology
Analysis White Paper...
Published:
2010-03-11
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Abstract:
PeopleSoft invested two years and over a half billion dollars to develop new Internet-based enterprise applications. It now
has a pure Internet platform a new set of products and a new assertive attitude. This part examines the strengths and challenges
PeopleSoft now faces in today’s cutthroat competi (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
PeopleSoft invested two years and over a half billion dollars to develop new Internet-based enterprise applications. It now
has a pure Internet pl...
Published:
2001-06-06
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Abstract:
For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class
mid-sized manufacturers, has embarked on a painstaking process of producing a strategy going forward that would pragmatically
blend the company’s traditional values and success facto (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class mid-sized
manufacturers, ...
Published:
2002-11-20
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Abstract:
Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention
issues, move forward with “green” and corporate social responsibility initiatives, and even has a viable new product version
to offer Baan users. (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
Infor has met several of its objectives with Infor Open SOA. The vendor has managed to resolve inherited customer retention
issues, move forward w...
Published:
2008-07-02
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Abstract:
PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting
partners. PeopleSoft also has a new platform, a new set of products and a new surprising attitude of lambasting competition.
Further, its financial results for the second quarter (...)
Excerpt related to
customer relationship management implementation for electronics and high tech components:
PeopleSoft has been on a quest to dramatically improve its customer service & support by weeding out its 3rd-party consulting
partners. PeopleSoft...
Published:
2000-09-05
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