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Abstract:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical framework, sales and marketing strategies, including Internet strategies, and customer satisfaction metrics
will create a smooth running CRM machine in your compan (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
Creating specific CRM strategies means developing measurable goals and calculating your ROI to achieve them. These in addition
to a technical fram...
Published:
2005-02-17
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Abstract:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applications (i.e. SCM and CRM), J.D. Edwards may start looking forward to the future with its new winning attitude. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
By espousing its namesake 5th generation of products that preserves flexibility and provides much more of its own ‘must have’
collaborative applic...
Published:
2002-10-02
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Abstract:
Differentiation through Service Excellence. Get Free Assessment Reports for Service Excellence. With products increasingly
becoming commodities, chief executive officers (CEOs) recognize that first-rate customer service is key to enhancing customer
satisfaction. While revenue is flattening for many produc (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
... Find out how integrating business processes and customer relationship
management (CRM) data can help you deliver new service offerings and improve the customer
...
Published:
2010-03-11
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Abstract:
The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others
cannot. Focus must move away from technology lock-in and vendor dependency, to best solutions for customers, even if it means
customers can use competitor products. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
The ultimate winner in the SOA market will have to provide industry-specific solutions solving essential problems that others
cannot. Focus must m...
Published:
2005-05-07
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Abstract:
PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has unveiled a number of new, possibly
revolutionary enterprise applications that it hopes will help it end a protracted dry season and put it back on the ERP top
chart. The company has invested two years and over a half (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
PeopleSoft, once a high flyer owing to its congenial culture and slick ERP product, has unveiled a number of new, possibly
revolutionary enterpris...
Published:
2000-09-07
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Abstract:
For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class
mid-sized manufacturers, has embarked on a painstaking process of producing a strategy going forward that would pragmatically
blend the company’s traditional values and success facto (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
For the last several months, MAPICS, Inc. (NASDAQ: MAPX), a global provider of extended ERP applications for world-class mid-sized
manufacturers, ...
Published:
2002-11-20
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Abstract:
Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand,
enterprise resource planning software-as-a-service application. Its solution is good news for small and medium businesses
in more ways than one. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
Glovia International has launched the first full-fledged and versatile, manufacturing-oriented solution that is an on-demand,
enterprise resource ...
Published:
2007-01-22
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Abstract:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptable support and service from their providers within these new arrangements. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptab...
Published:
2004-02-18
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Abstract:
In March, i2 Technologies announced it would acquire Aspect Development Corporation and a smaller vendor, Supplybase, Inc.
Though the record offer price – $8.6 billion in stock – raised some eyebrows, i2 will gain a mountain of potential in return. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
In March, i2 Technologies announced it would acquire Aspect Development Corporation and a smaller vendor, Supplybase, Inc.
Though the record offe...
Published:
2000-04-13
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Abstract:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM product. Enterprise resource planning (ERP) and customer relationship management (CRM) vendor Consona is
determined to establish a CRM “kingdom” based on Consona (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
CRM software analysis: Read this comprehensive analysis and summary of Consona Enterprise CRM to learn what lies ahead for
this flagship CRM produc...
Published:
2010-02-05
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Abstract:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals, banking, and public sector offerings have followed, highlighting SAP's lesser-known side as a market-oriented
provider of industry-tailored solutions. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
For over a decade, SAP has offered industry-specific applications, starting with oil and gas and utilities solutions. Media,
insurance, chemicals,...
Published:
2006-05-25
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Abstract:
In anatomic terms, J.D. Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, chords and cartilages. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
In anatomic terms, JD Edwards has been showing some muscles on top of its solid but unexciting ERP skeleton and XPI-based
connective tissue, cho...
Published:
2002-01-16
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Abstract:
The new couple will combine strengths in enterprise profit optimization and product content management. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
The new couple will combine strengths in enterprise profit optimization and product content management.
Published:
2001-03-08
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Abstract:
Due to the inherent challenges of the industry, most chemical companies are still unable to profitably respond to highly
variable demand, or to execute predictable product supply strategies. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
Due to the inherent challenges of the industry, most chemical companies are still unable to profitably respond to highly variable
demand, or to ex...
Published:
2007-12-24
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a result,
it has maintained a presence among the top 10 manufacturing ERP vendors in several markets. One cannot help feeling that Glovia's
knowledge of its target market has always been d (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a
result, it has maintained a...
Published:
2004-01-23
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Abstract:
In its major comeback attempt J.D. Edwards has been playing the card of system openness and interconnectivity, some of the
key principles of the Internet economy. On October 2, the usually laid back vendor hosted a glitzy show in New York City for
the official launch of the highly publicized Xe version o (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
In its major comeback attempt JD Edwards has been playing the card of system openness and interconnectivity, some of the key
principles of the I...
Published:
2000-10-19
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Abstract:
The European Union’s WEEE Directive requires electronics manufacturers of member states to manage and pay for electrical
and electronics waste recycling. Yet some prospective business service providers are waiting for the legislation and market
to mature before offering their solutions. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
The European Union’s WEEE Directive requires electronics manufacturers of member states to manage and pay for electrical and
electronics waste rec...
Published:
2009-03-20
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Abstract:
Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B
e-commerce for the global enterprises, pragmatically responding first to business globalization with the current multi-national
capabilities of the former glovia.hub product. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
Despite the digital marketplaces’ limited takeoff, the Fujitsu/Glovia's vision still remains to become the leader in B2B
e-commerce for the global...
Published:
2004-01-22
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Abstract:
On August 23, J.D. Edwards reported financial results for the third quarter ended July 31, 2000. Despite notable license
fee revenue growth of 56% over the same period last year, the net loss for the Q3 2000 was a hefty $22.6 million. (...)
Excerpt related to
customer relationship management implementations for electronics and high tech components:
On August 23, JD Edwards reported financial results for the third quarter ended July 31, 2000. Despite notable license fee
revenue growth of 56%...
Published:
2000-09-27
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