Abstract: Today's usage of Decision Support Systems (DSS), combined with vetted CRM knowledge bases, allows organizations to save time and money, achieving better and more reliable/fully-documented decisions, a quantum improvement over the widely-used subjective process of selecting complex enterprise software...

Abstract: Electronics manufacturing is one of the most complex manufacturing processes. Special software functionality is required to manage information throughout the supply chain, collaborate with subcontractors, and minimize development time. Learn about product lifecycle management (PLM) and product data management (PDM) solutions that provide the right data management functionality for electronics manufacturers.

Abstract: High-tech and electronics, chemical, and oil and gas industries each have their fair share of regulatory requirements to meet, and an increasing number include environmental directives. Enterprise applications designed to meet their distinct needs should help pave the way to compliance.

Abstract: To continue to grow and provide better value to its customers, PICO Electronics required a comprehensive system to track and control its large and fluid inventory—and handle a tremendous number of daily orders. It also needed solid insight into procurement processes in order to fill customer orders on time. Find out how PICO’s management finally got what it was looking for—on time and on budget.

Abstract: In 1999, Qualitel Corporation, an electronics manufacturer, earned $2.85 million (USD) in revenue. Just one year later, after implementing a new business model and the Intuitive enterprise resource planning (ERP) system, Qualitel's revenue exploded 471 percent to $12.89 million (USD). By modernizing its operations, Qualitel decreased lead times and increased on-time delivery from 30 to 90 percent.

Abstract: As a contract manufacturer, Western Electronics makes assemblies for its customers. This translates into a huge volume of data being exchanged—and an exponentially greater number of engineering changes to manage. The company was challenged to take control over its processes—especially bill of materials (BOM) management—and lead its customers into following best practices. With its new change management solution, the company is confident it has an accurate history and the latest revisions.

Abstract: Customer Relationship Management (CRM) systems are software systems that cover the range of interaction a company has with its current, or potential customers. Its functionality can include marketing automation, sales force automation, help desk, customer service and support, partner management, contract management and creation, project and team management, Internet sales, e-mail response management, analytics, and important technical criteria.

Abstract: Computerized maintenance management system (CMMS). Enterprise asset management (EAM) system. Computer-aided facilities management (CAFM) system. Integrated workplace management system (IWMS). Each type of facility management solution offers different functionalities and features, and one may be better than another for your company’s needs. Learn more about the differences and how an integrated solution is a “must have.”

Abstract: The European Union’s WEEE Directive requires electronics manufacturers of member states to manage and pay for electrical and electronics waste recycling. Yet some prospective business service providers are waiting for the legislation and market to mature before offering their solutions.

Abstract: DNA Group, Inc. is the North American distributor for Defond Manufacturing Limited, Inc, a major supplier of switches and electronics to the appliance, marine, transportation, power tools, white goods, lawn & garden, and consumer electronics industries. DNA Group serves the global marketplace by emphasizing responsiveness and the ability to focus on the needs of each individual customer and project.

Abstract: With increased competition from a growing spectrum of alternative investments, evolving regulatory demands, and rising client expectations, asset managers face an onslaught of challenges in an already complex business. Discover how customer relationship management (CRM) software can help mutual fund wholesalers and institutional asset managers address these core industry challenges and foster better relationships.

Abstract: Client relationship management (CRM) technology can help capital-markets firms streamline investment banking activities, increase brokerage trade volume, and meet compliance challenges. As a nerve center for information about clients, prospects, institutions, syndicate partners, and other contacts, the right CRM system enables capital-markets firms to share intelligence, coordinate activities, and derive advantage from an integrated body of corporate knowledge and relationships.

Abstract: The core components of a retail information system are inventory management, inventory optimization, revenue management, sales management, and reports and inquiries. Non-core components can include financial, supply chain management, enterprise resource planning, customer relationship management, and warehouse management systems.

Abstract: Effective IP management requires proper allocation of address space for adequate address capacity as needed, as well as accurate configuration of DHCP and DNS servers. Along with flawless configuration and management of each of these foundational elements of Internet protocol (IP) address management, address managers must also integrate these management functions into the broader IT network management environment.

Abstract: Increased global competition, pricing pressure, and the need to rationalize resources have made business and operational measurement vital on all organizational levels. That’s why business intelligence and data warehousing tools are no longer only for the exclusive use of financial controllers. Instead, they are everyday tools across company divisions, giving relevant and efficient information overviews of all areas of responsibility.

Abstract: Since our research-driven beginnings, Johnson & Johnson Advanced Sterilization Products (ASP) has continually improved the new product development (NPD) process. Detailed process mapping has revealed three tiers of business metrics, starting with drivers and moving up through execution metrics to business performance metrics. When driver metrics improves, so does business performance. Six Sigma tools helps identify specific metrics at all tiers and the causality linkages among them. Each NPD process step at ASP results in a deliverable, and each deliverable relates to a trade-off triangle (cost-time-resources) and, ultimately, to investment dollars. To track performance, ASP calculates how actual NPD decisions and what-if scenarios affect deliverables, alter investment triangles, and thereby influence business results. ASP uses similar process and tools, including the investment triangles and Six Sigma QFD, to make idea management decisions. The IDweb real-time software environment enables both the NPD and idea management processes at ASP. By deploying the strategic planning, idea management, portfolio and pipeline management, process management, and resource management modules of IDweb, ASP has increased throughput by 20 percent and reduced cycle time by 40 percent.

Abstract: Globalization, technology stabilization, inventory visibility, and traceability are forcing organizations to reevaluate supplier relationship management systems. The benefits of a customer relationship management system that can be applied to a supply chain can streamline operations and increase bottom line results.

Abstract: It is an accepted fact that Information Technology Infrastructure Library (ITIL) is the only consistent and comprehensive documentation of best practices for IT service management. Now, ITIL mentions facilities management in best practices for IT service management. Why? Because facilities have to be intact and operating seamlessly to manage the physical environment where the IT infrastructure is located. Find out more.

Abstract: Customer relationship management (CRM) systems are becoming the centerpieces of broader customer-centric strategies to manage and coordinate information flow throughout a company. Users are increasingly using CRM to manage all phases of the business process, including sales force management. Discover nine strategies for using CRM software so you can make better use of sales metrics—for better sales management.