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Abstract:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as WebEx, Webcom, MCA Solutions, and Ariba are delivering applications as SaaS. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
Applications are more often outsourced than infrastructure, and this is increasingly done through software as a service (SaaS).
Vendors such as We...
Published:
2006-03-17
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Abstract:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications map. However, we believe Baan’s path to full recovery will be quite thorny. Part 1 discusses Baan’s
history and where it is headed under Invensys. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
Baan, once a leading global provider of ERP software hopes its adoptive parent, Invensys, will put it back on the enterprise
software applications...
Published:
2000-11-29
-
Abstract:
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention
to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula
of success. It is now in a position to move forward wi (...)
Excerpt related to
customer relationship management vendor for computer equipment:
... traditional ERP features with customer relationship management
(CRM), supply ... Customer' orders can be entered as quotes ... or
complex project management/engineer-to ...
Published:
2002-04-04
-
Abstract:
Expanding incrementally, with goals that are carefully balanced with providing excellent customer support, close attention
to the bottom line, and leveraging a tried-and-true business model, partnerships and technologies has been ROI Systems' formula
of success. It is now in a position to move forward wi (...)
Excerpt related to
customer relationship management vendor for computer equipment:
... traditional ERP features with customer relationship management
(CRM), supply ... Customer' orders can be entered as quotes ... or
complex project management/engineer-to ...
Published:
2002-04-04
-
Abstract:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them to restructure their supply chains, align business processes, define and establish company-supplier relationships,
and integrate information systems to share in (...)
Excerpt related to
customer relationship management vendor for computer equipment:
Properly implemented supplier relationship management solutions can help companies overcome some of today's business challenges
by allowing them t...
Published:
2007-01-19
-
Excerpt related to
customer relationship management vendor for computer equipment:
... applications, such as customer relationship management
(CRM), enterprise ... particular the inventory management part), manage ...
Historically, the vendor’s focus ...
Published:
2011-01-10
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Abstract:
Despite notable functional and technological initiatives, the challenge for Epicor and its affiliate channel also remains
the management of multiple flagship ERP product lines. Also, while the products may have their separate niches, they will
in many more instances be similar enough to confuse former se (...)
Excerpt related to
customer relationship management vendor for computer equipment:
Despite notable functional and technological initiatives, the challenge for Epicor and its affiliate channel also remains
the management of multip...
Published:
2003-08-25
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Abstract:
MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle
management (PLM) market by bundling or partnering strategically to embed PLM functions within their suites. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
... product portfolio management, project management, customer
needs/feedback ... 3D visualization, change management & quality ...
and therefore, no vendor provides all ...
Published:
2004-07-22
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Abstract:
IFS Defence Ltd., a joint venture between BAE Systems and IFS, recently acquired iSC, a British custom software firm. However,
some product integration issues and questions about long-term benefits for IFS customers outside the defense sector should
be monitored. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
IFS Defence Ltd., a joint venture between BAE Systems and IFS, recently acquired iSC, a British custom software firm. However,
some product integr...
Published:
2008-04-16
-
Abstract:
MAPICS hereby joins the raft of enterprise resource planning (ERP) vendors that are making their way into the product lifecycle
management (PLM) market by bundling or partnering strategically to embed PLM functions within their suites. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
... to-market, manufacturing speed and change management; and automotive ...
go to Selecting a PLM Vendor. ... of manufacturing knowledge, a strong customer
service record ...
Published:
2004-07-22
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
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Abstract:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst
its competitors.
Published:
2003-06-04
-
Excerpt related to
customer relationship management vendor for computer equipment:
... preventive maintenance planning, customer relationship management
(CRM), inventory ... the field service management process ... Conversely,
for the vendor’s enterprise ...
Published:
2011-02-18
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Abstract:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst
its competitors.
Published:
2003-06-04
-
Abstract:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the realities of its sole market – food manufacturers who sell to the foodservice and vending markets. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
A tightly focused vendor, IRM Corporation, has fine tuned its products, services, its sales process and even its commercial
terms to match the rea...
Published:
2003-01-06
-
Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
customer relationship management vendor for computer equipment:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Abstract:
This complete rating detail report covers the vendor or provider's responses to TEC's comprehensive research model. The report
answers your concerns about how your chosen vendors will support your requirements. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
... Vendor RFI available for this report: ... Integration/Architecture
, Customer Relationship Management (CRM) Software Evaluation ...
Computer telephony integration (CTI ...
Published:
-
Abstract:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serving a customer and centering on a customer's specific needs and satisfaction. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
Most retailers might say that they are customer-centric, but what does that really mean? After all, there is a huge difference
between simply serv...
Published:
2006-06-23
-
Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
customer relationship management vendor for computer equipment:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
-
Excerpt related to
customer relationship management vendor for computer equipment:
... business processes, including customer relationship management
(CRM), product ... packaged field service management solution will ...
that as customer expectations for ...
Published:
2010-03-19