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Abstract:
Your Challenge: Get Decision Makers' Approval for Auto Distributor Improves Bottom Line with ERP. Specific, Measurable, Achievable,
Relevant and Time-Bound. When Naghi Group’s annual revenue began to soar, it realized that running core business operations
on multiple systems was no longer feasible; its (...)
Excerpt related to
reviewing customer relationship management for electronics:
... Naghi Group's electronics and automobile distribution companies ...
like to add customer relationship management (CRM), Web ...
We are continually reviewing our ERP ...
Published:
2010-03-11
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Abstract:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced with a problem, the consumer is alone! What happened to the lifetime value of the customer? This article examines
the lapses and promises in providing service (...)
Excerpt related to
reviewing customer relationship management for electronics:
For some reason, once a product moves into the retail channel, most manufacturers lose control. The retailer abdicates responsibility.
When faced ...
Published:
2004-11-02
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Abstract:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications for Your Decision Related to the Business Value with Communication-enabled CRM Processes Customer relationship
management (CRM) issues can often be traced to (...)
Excerpt related to
reviewing customer relationship management for electronics:
Creating Business Value with Communication-enabled CRM Processes: Enhancing Marketing, Sales, and Service. Find IT Solutions
and Other Applications...
Published:
2010-03-11
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Abstract:
Integrated Development Enterprise (IDe)'s IDeWeb 5.3 is a product portfolio management best-of-breed solution for new product
development. It is tailored to discrete and process manufacturers in the electronics, food and beverage, specialty chemicals,
and telecommunications sectors. (...)
Excerpt related to
reviewing customer relationship management for electronics:
Integrated Development Enterprise (IDe)'s IDeWeb 5.3 is a product portfolio management best-of-breed solution for new
product development. It is t...
Published:
2006-02-08
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Abstract:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers. (...)
Excerpt related to
reviewing customer relationship management for electronics:
MAPICS remains a customer-focused organization with the mantra of helping customers in select verticals become world-class
manufacturers.
Published:
2003-10-11
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Abstract:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implementations and customer loyalty) will remain important requirements for success, particularly in the lower
end of the market, vertical focus will be the key factor (...)
Excerpt related to
reviewing customer relationship management for electronics:
While competitive costs (low and flexible software license pricing and implementation costs) and outstanding global service
(proven fast implement...
Published:
2003-10-14
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
reviewing customer relationship management for electronics:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
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Abstract:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptable support and service from their providers within these new arrangements. (...)
Excerpt related to
reviewing customer relationship management for electronics:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptab...
Published:
2004-02-18
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Abstract:
QAD, a notable player in the upper middle of the discrete manufacturing market, embarked a few years ago on reinventing itself
by delivering applications that would optimize complex order fulfillment processes across multiple enterprises and divisions.
Another major product enhancement feat at the time w (...)
Excerpt related to
reviewing customer relationship management for electronics:
QAD, a notable player in the upper middle of the discrete manufacturing market, embarked a few years ago on reinventing itself
by delivering appli...
Published:
2003-09-19
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Abstract:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst its competitors. (...)
Excerpt related to
reviewing customer relationship management for electronics:
ROI System is definitely a "user's vendor" that should raise the bar for customer care best practices amongst
its competitors.
Published:
2003-06-04
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Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
reviewing customer relationship management for electronics:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
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Abstract:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed the
vendor to provide its customers with easy migration paths to updated technology. (...)
Excerpt related to
reviewing customer relationship management for electronics:
ROI's approach has always been to offer proven but not necessarily leading-edge product technology, which has allowed
the vendor to provide its cu...
Published:
2003-06-03
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Abstract:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still continues to differentiate its value proposition despite its smaller stature and quieter nature compared
to most of its adversaries. Most recently, it would be (...)
Excerpt related to
reviewing customer relationship management for electronics:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still ...
Published:
2004-08-11
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Abstract:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider choice of products due to the recent acquisition of Frontstep and its entire product line, which included
ERP, CRM, and SCM, on a single Microsoft .NET-based t (...)
Excerpt related to
reviewing customer relationship management for electronics:
The former staunch IBM AS/400-based ERP supplier to mid-market manufacturing companies, MAPICS, has become quite a larger
vendor and with a wider ...
Published:
2003-10-10
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Abstract:
Your Challenge: Get Decision Makers' Approval for Strategy Management and Balanced Scorecard. Specific, Measurable, Achievable,
Relevant and Time-Bound. Organizations often see a significant gap between their strategic plans and their ability to execute
them, and many try to implement scorecards to solve (...)
Excerpt related to
reviewing customer relationship management for electronics:
Your Challenge: Get Decision Makers' Approval for Strategy Management and Balanced Scorecard. Specific, Measurable, Achievable,
Relevant and Time-B...
Published:
2010-03-11
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Abstract:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC) reach revenues of $1 billion (USD) by 2008. However, more impressive is this may make PTC an innovator in
product lifecycle management. (...)
Excerpt related to
reviewing customer relationship management for electronics:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC)...
Published:
2005-11-18
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Abstract:
The time for existing Made2Manage customers and partners to act is now. The new owners’ motivation in buying the product
and vendor must have been the install base and that is you. Showing interest and being vocal about your needs is your part
in keeping the relationship the way you want it. (...)
Excerpt related to
reviewing customer relationship management for electronics:
The time for existing Made2Manage customers and partners to act is now. The new owners’ motivation in buying the product and
vendor must have been...
Published:
2003-09-15
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Abstract:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources compared to many larger competitors. (...)
Excerpt related to
reviewing customer relationship management for electronics:
QAD deserves admiration for its protracted innovativeness and endurance as the only assets it could muster as to compensate
for limited resources ...
Published:
2003-09-20
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Abstract:
Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped it
achieve some much needed stability nowadays, one could wonder about the wisdom of the renewed Epicor’s appetite for acquisitions. (...)
Excerpt related to
reviewing customer relationship management for electronics:
Given Epicor's ordeal of the past and the fact that divesting several lateral products in 2001 will have greatly helped
it achieve some much neede...
Published:
2003-08-23
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Abstract:
The battle between Oracle, Microsoft, SAP, and IBM goes far beyond applications -- it goes right into the technology stack
or the enterprise infrastructure. As a result, these vendors are drilling down deeper to compete with each other. (...)
Excerpt related to
reviewing customer relationship management for electronics:
The battle between Oracle, Microsoft, SAP, and IBM goes far beyond applications -- it goes right into the technology stack
or the enterprise infra...
Published:
2005-05-24