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Abstract:
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order
focus. Although there are other vendors offering Q2O as a service, BigMachines product is arguably more flexible, as high
tech manufacturers may be noting. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
BigMachines differentiates itself in the quote-to-order (Q2O) sphere due to its solutions’ lean end-to-end, inquiry-to-order
focus. Although there...
Published:
2008-08-22
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Abstract:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise resource planning vendors with extensive e-commerce initiatives, development staffs, and renewed interest
in PLM, are as likely to lead the way. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
E-business has prompted a lot of vendors to move towards creating electronic product lifecycle management (e-PLM) suites.
However, enterprise reso...
Published:
2005-10-21
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Abstract:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively
address these businesses’ need for field services and asset maintenance management. Agresso’s melding of two solutions, and
the product’s underlying architecture, support chang (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Agresso’s experience with people-centric services organizations has led the vendor to design a solution that effectively address
these businesses’...
Published:
2008-02-27
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Abstract:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a developed affiliate channel, which has also broadened its product offering. Combined respective MAPICS and Frontstep
customers and partners should be encouraged by (...)
Excerpt related to
reviewing customer relationship management for high tech components:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a devel...
Published:
2003-10-15
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Abstract:
Since the warehouse is no longer merely a static storage facility, it now has to use real time data to closely match supply
to demand, eliminate the need to hold excess inventory, and increase the flow of goods throughout the supply chain. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Since the warehouse is no longer merely a static storage facility, it now has to use real time data to closely match supply
to demand, eliminate t...
Published:
2004-08-19
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Abstract:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a developed affiliate channel, which has also broadened its product offering. Combined respective MAPICS and Frontstep
customers and partners should be encouraged by (...)
Excerpt related to
reviewing customer relationship management for high tech components:
MAPICS remains a stable company, with a strong financial position, depth of manufacturing knowledge, a strong customer service
record, and a devel...
Published:
2003-10-15
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Abstract:
Production management remains MAPICS’ strongest spot, and, therefore, it has often been implemented only in manufacturing
divisions of large global organizations that use a Tier 1 ERP product for corporate financials and/or HR applications. Therefore,
executing the ambitious initiatives with its modest (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Production management remains MAPICS’ strongest spot, and, therefore, it has often been implemented only in manufacturing
divisions of large globa...
Published:
2002-11-22
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Abstract:
While the benefit of obtaining .NET-based product is evident, the downside is also that due to the companies’ dissimilar
technologies in the past, MAPICS will now be burdened to look after both its AS/400 and Frontstep’s Progress based old customers,
whose only common trait at this stage might be anx (...)
Excerpt related to
reviewing customer relationship management for high tech components:
While the benefit of obtaining .NET-based product is evident, the downside is also that due to the companies’ dissimilar technologies
in the past,...
Published:
2002-12-31
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Abstract:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado CRM Solutions. Surado positions itself high in many functional areas, against many mid-market software
vendors such as SalesLogix, Epicor, Microsoft CRM, Kana, (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Our quest for quality and well-priced mid-market CRM software solutions, takes us this week to review Surado Solutions Inc.
developers of Surado C...
Published:
2003-10-16
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Abstract:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still continues to differentiate its value proposition despite its smaller stature and quieter nature compared
to most of its adversaries. Most recently, it would be (...)
Excerpt related to
reviewing customer relationship management for high tech components:
The fact that the size does not necessarily mean everything in the enterprise applications space might be proven by Provia,
which certainly still ...
Published:
2004-08-11
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Abstract:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue sources, and new and overlapping products. However, keeping PeopleSoft's customers will take a great deal
of diplomatic customer management and savvy engineering. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Through the PeopleSoft acquisition, Oracle hereby gains a new customer base, increased market share, expertise, immediate
recurring revenue source...
Published:
2005-05-30
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Abstract:
Frontstep needs to promulgate its strategy of helping its manufacturing customers and their business partners automate and
streamline business processes inside and outside the four walls of the enterprise, such as on-line collaboration with customers,
suppliers, distributors, and employees, to make every (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Frontstep needs to promulgate its strategy of helping its manufacturing customers and their business partners automate and
streamline business pro...
Published:
2002-09-24
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Abstract:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC) reach revenues of $1 billion (USD) by 2008. However, more impressive is this may make PTC an innovator in
product lifecycle management. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Cooperative markets and clever strategies controlling internal developments and guiding marketing may help Parametric Technology
Corporation (PTC)...
Published:
2005-11-18
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Abstract:
Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier
3 vendors might be in for a tough battle to defend their turf, especially as they are concurrently trying to expand and modernize
their products with ever diminishing resources and wa (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Despite the challenges, PeopleSoft has raised the bar in providing solutions for smaller enterprises, and Tier 2 and Tier
3 vendors might be in fo...
Published:
2002-09-27
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Abstract:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptable support and service from their providers within these new arrangements. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Existing smaller customers of both acquired vendors should closely monitor any changes to determine whether they will continue
to receive acceptab...
Published:
2004-02-18
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Abstract:
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating
the install base versus the zeal for snagging brand new customers. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
The recent merger of Oracle and PeopleSoft requires, among many other things, finding a perfect balance between cultivating
the install base versu...
Published:
2005-05-20
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Abstract:
Much has changed, while much has remained the same at MAPICS during 2003. With the February finalization of the Frontstep
acquisition, MAPICS has become quite a large enterprise applications provider, which positions the vendor near (if not at)
the top among vendors that focus on the mid-size discrete ma (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Much has changed, while much has remained the same at MAPICS during 2003. With the February finalization of the Frontstep
acquisition, MAPICS has ...
Published:
2003-10-13
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Abstract:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a result,
it has maintained a presence among the top 10 manufacturing ERP vendors in several markets. One cannot help feeling that Glovia's
knowledge of its target market has always been d (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Glovia has managed to maintain its existing customers' satisfaction level while successfully re-inventing itself. As a
result, it has maintained a...
Published:
2004-01-23
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Abstract:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply
chain management (SCM) of spare and replacement parts. (...)
Excerpt related to
reviewing customer relationship management for high tech components:
The growing pressure for improving customer responsiveness and profits has lately changed the traditional role of supply chain
management (SCM) of...
Published:
2005-07-28
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Abstract:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product
specification, quoting, and ordering processes—as well as the software applications catering to those processes—can benefit
from the use of the Web, collaboration tools, and lean t (...)
Excerpt related to
reviewing customer relationship management for high tech components:
Quote-to-order (Q2O) systems can address the increasing demand for personalized and customized products. Complex product specification,
quoting, a...
Published:
2008-08-18
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