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Software Functionality Revealed in Detail
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 telephone indicator


Credit (or Blame) KANA Express for Your Next Flower Delivery
It should be every company’s job to make it easy for customers to act on their needs and desires wherever they wish to engage with the company—in a retail store

telephone indicator  leverage a 24/7 toll-free telephone number and the Web for direct sales to consumers, growing a single flower shop into the world's largest florist, with revenues exceeding $700 million. Over the years and through a combination of internal development and strategic acquisitions, the family has expanded to include many other well-known gift brands, including Fannie May Fine Chocolates, The Popcorn Factory,  and Celebrations.com . Never one to shy away from leveraging technology for its business goals,

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Software Functionality Revealed in Detail

We’ve opened the hood on every major category of enterprise software. Learn about thousands of features and functions, and how enterprise software really works.

Get free sample report
Compare Software Solutions

Visit the TEC store to compare leading software by functionality, so that you can make accurate and informed software purchasing decisions.

Compare Now

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(Software and Human) Help Wanted in Overwhelmed Retail Stores


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The Web-based Sales Portal-A Catalyst for Business Transformation


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Holistic Omni-Channel Customer Experience Spotlighted at KANA Connect


I couldn’t make it to the KANA Connect 2013 conference this September, but the marvels of modern technology allowed me to follow the event in real time through social media streams, and to have a debriefing with Jim Norwood, KANA Software’s chief marketing officer (CMO). In a nutshell, last year’s conference was about KANA delivering an end-to-end customer experience (CX) offering, whereas this

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Is your company paying too much for its phone service? If you’re using a big service provider and still making calls over the Public Switched Telephone Network (PSTN—the traditional landline system), it probably is. Did you know you could slash up to 50% off of your company’s phone bill by changing to Voice over IP (VoIP)? In this paper, we’ll discuss what VoIP is, and how it can save your business money if you switch to it.

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VISIBILITY.net for ETO Manufacturing Certification Report


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Teck Cominco Ltd.’s Trail Operations


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SMB Phone Systems Buyer’s Guide


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